Generations Electronics & Allied (“we,” “us,” or “our”) operates the website https://gea.co.ke (the “Website”). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Website, make a purchase, or interact with our services, including sales and our “Lipa Polepole” payment plan.

Personal Information

Personal information is data that can be used to identify you, such as:

• • Contact Information: Name, email address, phone number, and physical address provided when you place an order, contact us, or sign up for newsletters.
  • Payment Information: Credit/debit card details, mobile payment information, or other payment details when you make a purchase or enroll in our “Lipa Polepole” payment plan.
  • Account Information: If you create an account on our Website, we collect your username, password, and any other information you provide in your account profile. 

Non-Personal Information

We also collect non-personal information that does not directly identify you, such as:

• • Browsing Data: IP address, browser type, operating system, referring URLs, and pages visited on our Website.
  • Usage Data: Information about how you interact with our Website, such as products viewed, search queries, and time spent on pages.
  • Device Information: Information about the device you use to access our Website, including device type and unique identifiers.

Information from Third Parties

We may receive information about you from third parties, such as:

• Payment Processors: Information related to your transactions processed through third-party payment gateways.
• Analytics Providers: Aggregated data about Website usage from services like Google Analytics.
• Social Media Platforms: Information you share with us through social media interactions or when you log in using social media credentials.

How We Collect Information

We collect information through the following methods:

• • • Directly from You: When you submit forms or place orders, contact us via email ([email protected]), or call our sales (+254 715 273 273) or Lipa Polepole.
    • Automatically: web beacons, and other tracking technologies when you visit our Website.

How We Use Your Information

We use your information for the following purposes:

• Order Processing
  To process and fulfill your orders, including shipping, payment processing, and order confirmation.
• Customer Service
  To respond to your inquiries, provide support, and manage repair requests.
• Marketing
  To send you promotional newsletters or SMS about our products, services, or special offers.
• Lipa Polepole Program
  To assess eligibility, manage payments, and communicate about our installment payment plan.
• Website Improvement
  To analyze website usage and improve our services, content, and user experience.
• Legal Compliance
  To comply with applicable laws and regulations in Kenya, including tax and consumer protection requirements.
• Fraud Prevention
  To detect and prevent fraudulent transactions or unauthorized access to your account.

How We Share Your Information

Service Providers: With trusted third parties who assist us in operating our Website, processing payments, delivering orders, or our lipa polepole partners (e.g., logistics companies, payment gateways)

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us to:

• Remember your preferences and login details

• Track website usage and performance

• Deliver personalized content and advertisements

You can manage your cookie preferences through your browser settings.
Please note that disabling cookies may affect the functionality of our website.

Children’s Privacy

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a person under 18 without appropriate consent, we will take prompt steps to delete such information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes in our business practices

• improvements to our services

• legal or regulatory requirements

When we make significant changes, we will post the updated policy on this page and revise the “Last Updated” date at the top of the policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy.

This may include retaining information:

• To complete transactions and provide our products and services

• To comply with legal and regulatory obligations, including tax and accounting requirements (typically up to 7 years)

• To resolve disputes, prevent fraud, or enforce our agreements and terms

Once the applicable retention period has expired, your personal information will be securely deleted in accordance with industry best practices.

💬 Need Help?

For any questions about delivery and warranty:

📞 +254 715 273 273
📧 chat@gea.co.ke