Shipping Policy

Same-day delivery before 4pm in Nairobi.

Delivery & Returns Policy

At Generations Electronics and Allied Ltd, we are committed to ensuring that your shopping experience is smooth, secure, and satisfactory. By placing an order, you agree to the terms below.

1. Order the Product and Specify the Delivery Method

2. You Will Receive a call to confirm your order

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

 

📦 DELIVERY POLICY

1. Delivery Areas

We currently deliver across Kenya, including major cities and towns. Outside Nairobi, delivery is done with our trusted couriers.

2. Delivery Timeframes

  • Nairobi & Outside CBD:
    Same-day delivery in Nairobi for orders before 1 pm.

  • Other Towns:
    Outside Nairobi: Delivery within 24 hours via our trusted courier partners.

Note: Delivery times are estimates and may vary due to factors like weather, traffic, or courier delays.

3. Delivery Charges

  • Nairobi: FREE

  • Other Counties: Calculated at checkout based on your location and package weight/size.

4. Customs, Duties, and Taxes:

Generations Electronics is not responsible for any additional charges such as customs duties, VAT, or taxes imposed by your local authorities. All such charges are the customer’s responsibility.

🔄 RETURNS POLICY

1. Defective Items

  • If you believe you have received a defective item:

    • Contact our support +254 715 273 273 with your order product details and a description of the defect.
    • You may also visit our shop for in-person assistance.

2. Warranty Requirements

  • Returns must be made within 4 days of receiving the product.
  • The product must be in its original condition, with all accessories, manuals, and packaging.
  • Proof of purchase is required.

Once we receive the returned product:

  • It will be inspected to verify the defect.
  • You will be notified by phone within a reasonable timeframe regarding your warranty eligibility

3. Warranty Policy

If approved under warranty:

    • The product will be repaired or replaced at no additional cost

4. Shipping Return

    • Shipping and handling charges are non-refundable

    • The customer is responsible for the cost and risk of return shipping

    • Replacement items will be shipped after the inspection is completed and warranty approval is confirmed

💬 Need Help?

For any questions about delivery and warranty:

📞 +254 715 273 273
📧 chat@gea.co.ke