Terms and Conditions

Welcome to Generations Electronics and Allied Ltd (https://gea.co.ke/). By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully before making any purchases.

1. Introduction

Generations Electronics and Allied Ltd is a registered business dealing in the sale and distribution of electronic devices and accessories. These Terms govern your use of our website, services, and all transactions made on the platform.

2. Eligibility

To purchase products on Generations Electronics and Allied Ltd, you must:

  • Be at least 18 years of age.

  • Provide accurate and truthful information during account registration or guest checkout.

3. Products and Pricing

  • All prices are listed in Kenyan Shillings (KES) and include VAT where applicable.

  • We strive to ensure accurate product descriptions and pricing, but errors may occur. In such cases, we reserve the right to correct the error and cancel or refuse any orders placed at the incorrect price.

4. Orders and Payment

  • Orders are confirmed only after full payment is received.

  • We accept payments via M-Pesa, debit/credit card, and other supported methods listed at checkout.

  • An order confirmation will be sent to your provided email upon successful payment.

5. Shipping and Delivery

  • Deliveries are made within Kenya. Delivery timelines vary based on location and availability.

  • Shipping fees are calculated at checkout.

  • Generations Electronics and Allied Ltd is not liable for delays caused by third-party couriers but will assist in tracking and resolving delivery issues.

6. Returns and Refunds

  • You may request a return or exchange within 7 days of delivery, provided the item is unused, in its original packaging, and accompanied by a valid receipt.

  • Refunds will be issued via the original payment method within 7–14 business days after the return is approved.

  • Some items (e.g., opened software, used earphones) are non-returnable unless defective.

7. Warranty

  • Most products are covered by a manufacturer’s warranty (periods vary by item).

  • Warranty claims must be supported by a valid receipt and are subject to inspection by our team or the manufacturer.

8. Limitation of Liability

Generations Electronics and Allied Ltd shall not be liable for any indirect, incidental, or consequential damages arising out of the use of or inability to use our products or services.

9. Intellectual Property

All content on this website, including images, text, logos, and graphics, is the property of Generations Electronics and Allied Ltd and may not be copied or used without written permission.

10. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data.

11. Governing Law

These Terms shall be governed by the laws of Kenya. Any disputes shall be resolved in Kenyan courts.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the site after changes constitutes your acceptance of the updated Terms.

Contact Us
For questions or support, please contact us at:
📞 +254 [0] 715 273 273
📧 chat [@] gea.co.ke