Delivery & Return

Free Same day Delivery before 1pm in CBD

Delivery & Returns Policy

At Generations Electronics and Allied Ltd, we are committed to ensuring that your shopping experience is smooth, secure, and satisfactory. Please read our Delivery & Returns Policy carefully before placing your order.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

 

📦 DELIVERY POLICY

1. Delivery Areas

We currently deliver across Kenya, including major cities and towns. Orders outside urban areas may take longer depending on logistics availability.

2. Delivery Timeframes

  • Nairobi & Environs: Same-day or next-day delivery (for orders placed before 2 PM).

  • Other Towns: 1–3 business days.

  • Remote Areas: 3–5 business days (depending on courier coverage).

Note: Delivery times are estimates and may vary due to factors like weather, traffic, or courier delays.

3. Delivery Charges

  • Nairobi: FREE

  • Other Counties: Calculated at checkout based on your location and package weight/size.

4. Order Tracking

You will receive a tracking number via SMS or email once your order is dispatched. You can track your order or contact our support team for updates.


🔄 RETURNS & EXCHANGES POLICY

We want you to be 100% satisfied with your purchase. If you're not happy with your order, here’s how returns work:

1. Eligibility for Return

You may return a product if:

  • It is damaged, defective, or not as described

  • You notify us within 7 days of delivery

  • It is unused, in its original packaging, and accompanied by a valid receipt

2. Non-Returnable Items

For hygiene and software licensing reasons, the following are not returnable unless defective:

  • Earphones/headphones (once unsealed)

  • Opened software

  • Gift cards or digital products

3. Return Process

  • Email us at chat [@] gea.ke with your order number and reason for return.

  • Our team will review your request and guide you through the return process.

  • If approved, you may return the item via courier or drop it off at our designated pickup point.

4. Refunds

  • Once we inspect and approve your returned item, refunds will be issued within 7–14 business days via your original payment method (M-Pesa, card, etc.)

  • Delivery fees are non-refundable unless the return is due to our error.

5. Exchanges

  • Exchanges are possible for defective or wrongly shipped items, subject to availability.

  • If a replacement is not available, a full refund will be issued.


💬 Need Help?

For any questions about delivery, returns, or exchanges:

📞 +254 [0] 715 273 273
📧 chat [@] gea.co.ke
🌐 https://gea.ke